Noncompliance and recalls

Noncompliance allegations

The APVMA recognises the value of information provided by industry and the community, and facilitates online and free-call reporting of suspected breaches of the agvet legislation. This includes reports about:

  • the advertising and supply of unregistered agvet chemicals
  • inappropriate or incorrect veterinary chemical product manufacture
  • agvet chemicals that fail to meet APVMA conditions or standards
  • the importation of unregistered agvet chemical products.

The APVMA compliance section can be contacted on the compliance hotline (free-call1300 700 315) during business hours or by email at compliance@apvma.gov.au.

To assist the public and stakeholders, we have provided a noncompliance reporting form on our website. The form prompts users to provide details about the alleged noncompliance so that we can quickly assess and prioritise the matter lodged on risk.

How we manage noncompliance reports

All reports received by the APVMA, including complainant details, are treated confidentially. However, we may be obliged to disclose all details of an investigation if a matter proceeds to court.

All reports of noncompliance submitted using the form are acknowledged upon receipt and prioritised for action on the basis of risk. Risk is based on the potential (or actual) for harm to people, animals, the environment and international trade.

The APVMA cannot normally comment on specific compliance and enforcement activities, including providing any details of its investigations to a complainant. This is to preserve the rights of all parties (such as the presumption of innocence) while investigations are underway. Notwithstanding this limitation, we respond to correspondence in accordance with our service charter to the extent that confidentiality and privacy considerations permit.

Informal and cooperative resolution

When we become aware of possible noncompliance or minor issues of concern, we may contact those involved, explain the issue and seek their cooperation to remedy it. This will often involve an exchange of correspondence, advice or a visit to premises by APVMA Inspectors. We are likely to close the matter in good faith, provided there is agreement that action will be taken to return to compliance.

Should we become aware that compliance has not been achieved after a reasonable period, we may consider more formal action.

The APVMA values voluntary compliance and supports it through a range of activities, including by developing factsheets, consultation papers and guidance documents and by hosting or participating in discussions, seminars and advisory committees. We also raise awareness of emerging noncompliance issues detected through complaints and our monitoring and intelligence activities. We publish investigative outcomes to explain our response to particular issues where it is in the public interest to do so.

Some of the guidance material we produce targets particular market sectors to explain the application of agvet legislation in more detail and to assist their compliance.

Recalls

To protect your privacy, please do not include contact information in your feedback. If you would like a response, please contact us.