APVMA Twitter policy

The APVMA operates the Twitter account @APVMA to provide alerts about new information, administrative changes and upcoming events.

Content

If you follow @APVMA you can expect tweets covering the work of the APVMA, including:

  • alerts about new content in other online and digital channels
  • upcoming events
  • public consultation
  • alerts to notify when the APVMA gazette and APVMA regulatory update are published
  • media releases
  • other relevant government, legislative or regulatory information.

Content tweeted by the APVMA is in the public domain and will contain only unclassified content which has been approved for public release.

Monitoring hours

The APVMA will monitor its Twitter account between the hours of 9.00 am to 5.30 pm, Monday to Friday.

No responsibility is taken by the APVMA for any lack of service due to the Twitter website experiencing downtime.

Following

The APVMA will not automatically follow organisations or individuals who follow it.

Generally, the APVMA will only follow government agencies and a decision to follow others will be made on a case by case basis in consultation with the relevant parties where there are clear and appropriate benefits in communicating and receiving information.

Being followed by the APVMA does not imply endorsement of any kind.

Unfollowing

As part of account maintenance and monitoring we may decide to unfollow some accounts.

Re-tweeting

The APVMA will not generally re-tweet content from other Twitter users. Requests to re-tweet from other government agencies or third parties will be considered on a case by case basis.

Replies and direct messages

The APVMA will not respond to general enquiries about specific regulatory matters through the Twitter channel. Where appropriate, these enquiries will be referred to our enquiries team for tracking and appropriate management.

The APVMA will not engage on issues of agvet policy, politics or issues outside its statutory roles and responsibilities, except to clarify its role or that of others.

For more information, see our Terms of Use.

Media enquiries

The APVMA will not accept media enquiries through the Twitter account channel. All media enquiries are to be made through media@apvma.gov.au.

Hashtags (#)

The APVMA will use hashtags to identify keywords as required. This could be for particular events or to identify content that enables users to quickly search for information on an issue, for example, #APVMAScience.

Privacy

Information received through the APVMA Twitter account is managed in line with the APVMA’s privacy statement and Twitter’s own privacy policy.

Election and caretaker periods

The APVMA will take the same approach to managing Twitter as for any other communication channel during election or caretaker periods. Further guidance on the Caretaker conventions can be found on the Department of Prime Minister and Cabinet website.

To protect your privacy, please do not include contact information in your feedback. If you would like a response, please contact us.