Regulator Performance Framework 2017–18

1. Unnecessary impediments to the efficient operation of regulated entities are removed.

1. Demonstrated understanding of the operating environment for the regulated entities.

1. Four stakeholder forums held each year to discuss issues affecting regulated entities
2. Three industry information and training seminars delivered each year
3. Four industry awareness workshops conducted for APVMA staff each year
4. Environmental scan published annually

2. International data guidelines, standards, assessments adopted to reduce effort to register agvet chemicals.

1. Demonstrated application of the policy for use of international standards, guidelines, assessments and decisions
2. Participation in Global Joint Reviews
3. 100% of relevant international standards adopted for new chemical products and chemical review decisions
4. Documented justification for when international standards and guidelines are not adopted
5. Number of applications using data assessments, standards and decisions from comparable regulators

3. Efficient and effective APVMA business processes.

1. Satisfaction with APVMA on-line systems for submitting and managing applications
2. Regulatory decisions are completed within timeframes
3. Reduction in average decision time for applications by item
4. Proportion of assessment done by external scientific reviewers

2. Communication with regulated entities is clear, targeted and effective.

1. Level of satisfaction with information and guidance materials

1. Feedback from stakeholders about the quality of guidance material 
2. 100% of website content is reviewed by the nominated review date
3. Usage of the APVMA website
4. Number of subscribers to the APVMA Regulatory Update
5. Website meets relevant Government online and accessibility standards

2. Level of satisfaction with the quality and timeliness of advice on decisions.

1. Feedback about the quality of pre-application assistance
2. Customer service standards met
3. 100% of correspondence provided to applicants and registrants assessed as comprehensive and easily understood

3. Extent and satisfaction with APVMA consultative processes.

1. 100% of new or major changes to operational policies or guidelines provided to relevant stakeholders for consultation prior to finalisation
2. Feedback from key industry stakeholders about the quality of significant APVMA consultation

3. Actions undertaken by regulators are proportionate to the regulatory risk being managed.

1. Risk management frameworks and policies are in place and regularly reassessed.

1. Risk framework applied to registration decision making is accessible to regulated entities
2. Documented compliance and enforcement strategy, including options for graduated compliance
3. Risk frameworks reviewed every three years

2. Lower regulatory effort is applied to activities of lower regulatory risk.

1. 100% of applications assessed as low regulatory risk processed according to risk-based assessment framework tools and mechanisms
2. Documented approaches in place to review level of regulatory effort applied to agvet chemical registration and approval

3. Compliance and enforcement strategies are consistent with agreed risk management policies.

1. Compliance and enforcement strategy accessible to regulated entities
2. 100% of allegations of non-compliance assessed and/or investigated according to APVMA Compliance and Enforcement Strategy
3. Documented policy for determining GMP audit schedules accessible by regulated entities

4. Compliance and monitoring approaches are streamlined and coordinated.

1. Monitoring and enforcement strategies allow for a range of regulatory responses.

1. 100% of allegations of non-compliance are risk-assessed and prioritised within five working days
2. Usage of compliance tools

2. Compliance activities are responsive to business needs of regulated entities, where relevant.

1. 100% audit and inspection schedules designed to minimise overlap with audits from other government regulators
2. Evidence of compliance activities conducted jointly with other regulators

3. Information requested from regulated entities is necessary and acted upon.

1. Average number of formal requests for information (including notices) provided for each registration application
2. Average number of compliance related requests for information (including coercive notices) for each compliance action involving interaction with a regulated entity

5. Regulators are open and transparent in their dealings with regulated entities.

1. Performance information is published.

1. Timeframe performance statistics published quarterly
2. Performance against customer service standards published quarterly
3. Performance against regulator performance framework published annually
4. 100% of decisions to approve or register an agvet chemical published within 10 working days of decision being made

2. Feedback mechanisms are in place and used to improve service to regulated entities.

1. Demonstrated processes to collect stakeholder feedback
2. 100% of feedback received through the on-line feedback system is assessed within five working days
3. Number of internal reviews and Administrative Appeals Tribunal matters relating to the APVMA

6. Regulators actively contribute to the continuous improvement of regulatory frameworks.

1. Level of stakeholder engagement in implementing regulatory frameworks.

1. Documented stakeholder consultation procedures in place
2. 100% of significant changes to APVMA regulatory frameworks involve stakeholder consultation

2. Feedback is provided to inform the development or amendment of regulatory frameworks.

1. Documented procedures in place to facilitate engagement with the Department of Agriculture and Water Resources, and relevant state and territory agencies