This content is current only at the time of printing. This document was printed on 17 November 2018. A current copy is located at https://apvma.gov.au/node/20191
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APVMA Twitter policy
The APVMA operates the Twitter account @APVMA to provide alerts about new information, administrative changes and upcoming events.
If you follow @APVMA you can expect tweets covering the work of the APVMA, including:
- alerts about new content in other online and digital channels
- upcoming events
- public consultation
- alerts to notify when the APVMA gazette and APVMA regulatory update are published
- media releases
- other relevant government, legislative or regulatory information.
Content tweeted by the APVMA is in the public domain and will contain only unclassified content which has been approved for public release.
The APVMA will monitor its Twitter account between the hours of 9.00 am to 5.30 pm, Monday to Friday.
No responsibility is taken by the APVMA for any lack of service due to the Twitter website experiencing downtime.
The APVMA will not automatically follow organisations or individuals who follow it.
Generally, the APVMA will only follow government agencies and a decision to follow others will be made on a case by case basis in consultation with the relevant parties where there are clear and appropriate benefits in communicating and receiving information.
Being followed by the APVMA does not imply endorsement of any kind.
As part of account maintenance and monitoring we may decide to unfollow some accounts.
The APVMA will not generally re-tweet content from other Twitter users. Requests to re-tweet from other government agencies or third parties will be considered on a case by case basis.
Replies and direct messages
The APVMA will not respond to general enquiries about specific regulatory matters through the Twitter channel. Where appropriate, these enquiries will be referred to our enquiries team for tracking and appropriate management.
The APVMA will not engage on issues of agvet policy, politics or issues outside its statutory roles and responsibilities, except to clarify its role or that of others.
The APVMA will not accept media enquiries through the Twitter account channel. All media enquiries are to be made through email@example.com.
The APVMA will use hashtags to identify keywords as required. This could be for particular events or to identify content that enables users to quickly search for information on an issue, for example, #APVMAScience.
Election and caretaker periods
The APVMA will take the same approach to managing Twitter as for any other communication channel during election or caretaker periods. Further guidance on the Caretaker conventions can be found on the Department of Prime Minister and Cabinet website.