Table of Contents
- APVMA general contact information
- Chemical review
- Complaints
- Export – certificates of export
- Feedback
- Freedom of Information and privacy enquiries
- Good Manufacturing Practice
- Hormonal Growth Promotants
- Import consents
- International liaison matters
- Make a report
- Media enquiries
- Recalls
- Registration enquiries
1. APVMA general contact information
Enquiries telephone hours: 9.30 am to 4 pm AEST, Monday to Friday, excluding public holidays.
Phone: +61 2 6770 2300
Email: enquiries@apvma.gov.au
Postal address: GPO Box 3262, Sydney, NSW, 2001, Australia
Armidale office address: 102 Taylor Street, Armidale, NSW, 2350, Australia
Canberra office address: Level 1, 11 Faulding Street, Symonston, ACT, 2609, Australia
Australian Business Number: 19 495 043 447
Find out how to contact us with assistance from the National Relay Service or Translating and Interpreting Service.
2. Chemical review
Phone: +61 2 6770 2400
Email: chemicalreview@apvma.gov.au
More information: Find out more about chemical review.
3. Complaints
To make a complaint to the APVMA, you can send us an email via complaints@apvma.gov.au.
More information about APVMA complaints handling is available on our website.
4. Export – certificates of export
Seek information on exporting agricultural and veterinary chemicals.
Phone: +61 2 6770 2300
Email: certificatesofexport@apvma.gov.au
5. Feedback
We value all feedback, including complaints, comments, compliments and suggestions.
Phone: +61 2 6770 2300
Email: enquiries@apvma.gov.au
For complaints, please see Complaints above.
6. Freedom of Information and privacy enquiries
Phone: +61 2 6770 2300
Email: FOI@apvma.gov.au
See also: Information about making a request.
7. Good Manufacturing Practice
Manufacture of veterinary chemicals.
Phone: +61 2 6770 2301
Email: mls@apvma.gov.au
More information: Find out more about Good Manufacturing Practice.
8. Hormonal Growth Promotants
Supply of hormonal growth promotants.
Phone: +61 2 6770 2302
Email: hgp@apvma.gov.au
More information: Find out more about Hormonal Growth Promotants (HGPs).
9. Import consents
Obtain approval or information on the import of unregistered products and unapproved active constituents.
Phone: +61 2 6770 2300
Email: enquiries@apvma.gov.au
10. International liaison matters
Email: InternationalCoordinator@apvma.gov.au
11. Make a report
Report an adverse experience
Report an unintended effect from the use of registered agricultural or veterinary chemicals.
Free call: 1800 700 583 (within Australia) – charges apply for calls made from mobile phones
Email: aerp@apvma.gov.au
More information: Find out more about how to report adverse experiences.
Report non-compliant products and active constituents
Report unregistered products and unapproved active constituents.
Phone: 1300 700 315
Email: compliance@apvma.gov.au
More information: Find out how to report suspected non-compliance.
12. Media enquiries
For media only – general enquiries will not be answered by the Media Team. General enquiries should use the contact information above.
Phone: +61 467 726 486
Email: media@apvma.gov.au
13. Recalls
Phone: 1300 700 315
Email: recalls@apvma.gov.au
More information: Find out more about recalls.
14. Registration enquiries
Obtain information on the registration of agricultural or veterinary chemicals products, active constituents, permits, pesticide chemistry and residues matters, including:
- administrative requirements
- progress of your application
- data lists and data protection enquiries
- changes to company details
- applications for new products and variations to existing registered products
- application fees, registration requirements and guidelines
- approval of active constituents and chemistry requirements
- permits for off-label minor uses, research purposes or emergency situations.
Phone: +61 2 6770 2300
Email: enquiries@apvma.gov.au