Contact us

1. APVMA general contact information

Office hours: 9 am to 5 pm AEDT, Monday to Friday, excluding public holidays.

Phone: +61 2 6770 2300
Email: enquiries@apvma.gov.au

Postal address: GPO Box 3262, Sydney, NSW, 2001, Australia
Armidale office address: 102 Taylor Street, Armidale, NSW, 2350, Australia
Canberra office address: Level 1, 11 Faulding Street, Symonston, ACT, 2609, Australia

Australian Business Number: 19 495 043 447

Find out how to contact us with assistance from the National Relay Service or Translating and Interpreting Service.

2. Chemical review

Phone: +61 2 6770 2400
Email: chemicalreview@apvma.gov.au
More information: Find out more about chemical review.

3. Complaints

To make a complaint to the APVMA, you can either:

• send us an email via complaints@apvma.gov.au
• submit your complaint via the APVMA Online Services Portal feedback register, selecting the 'Complaint' option.

More information about APVMA complaints handling is available on our website.

4. Export – certificates of export

Seek information on exporting agricultural and veterinary chemicals.

Phone: +61 2 6770 2300
Email: certificatesofexport@apvma.gov.au

5. Feedback 

Provide feedback to the APVMA.

6. Freedom of Information and privacy enquiries

Phone: +61 2 6770 2300
Email: FOI@apvma.gov.au

See also: Information about making a request.

7. Good Manufacturing Practice

Manufacture of veterinary chemicals.

Phone: +61 2 6770 2301
Email: mls@apvma.gov.au
More information: Find out more about Good Manufacturing Practice.

8. Hormonal Growth Promotants

Supply of hormonal growth promotants.

Phone: +61 2 6770 2302
Email: hgp@apvma.gov.au
More information: Find out more about Hormonal Growth Promotants (HGPs).

9. Import consents

Obtain approval or information on the import of unregistered products and unapproved active constituents.

Phone: +61 2 6770 2300
Email: enquiries@apvma.gov.au

10. International liaison matters

Email: InternationalCoordinator@apvma.gov.au

11. Make a report

11.1. Report an adverse experience

Report an unintended effect from the use of registered agricultural or veterinary chemicals.

Free call: 1800 700 583 (within Australia) – charges apply for calls made from mobile phones
Email: aerp@apvma.gov.au
More information: Find out more about how to report adverse experiences.

11.2. Report non-compliant products and active constituents

Report unregistered products and unapproved active constituents.

Phone: 1300 700 315
Email: compliance@apvma.gov.au

More information: Find out how to report suspected non-compliance.

12. Media enquiries

For media only – general enquiries will not be answered by the Media Team. General enquiries should use the contact information above.

Phone: +61 467 726 486
Email: media@apvma.gov.au

13. Recalls

Phone: 1300 700 315
Email: recalls@apvma.gov.au
More information: Find out more about recalls.

14. Registration enquiries

Obtain information on the registration of agricultural or veterinary chemicals products, active constituents, permits, pesticide chemistry and residues matters, including:

• administrative requirements
• progress of your application
• data lists and data protection enquiries
• changes to company details
• applications for new products and variations to existing registered products
• application fees, registration requirements and guidelines
• approval of active constituents and chemistry requirements
• permits for off-label minor uses, research purposes or emergency situations.

Phone: +61 2 6770 2300
Email: enquiries@apvma.gov.au