Advisory Board Communiqué—11 February 2015

The APVMA advisory board met in Canberra on 11 February 2015.

The agenda focussed on the APVMA’s priorities for 2015, further refinement of the draft Corporate Plan and the new Service Charter.

2015 Priorities

The advisory board received a presentation on the key priorities and associated activities for the APVMA in 2015:

  • red tape reduction and risk frameworks
  • international connections
  • business systems and culture
  • communication and engagement
  • strategy and performance
  • legislation implementation and transition.

Advisory board members noted areas where it could be involved.

APVMA Corporate Plan

The advisory board received a revised version of the APVMA’s draft 2015-19 Corporate Plan; and provided further advice on the proposed content in particular the vision, mission, goals and strategies. The new Corporate Plan will be provided to stakeholders for consultation before being provided to the Minister for approval by 1 June 2015.

Members also noted the APVMA’s preparations to meet the requirements of the Government’s new Regulator Performance Framework which will need to be reflected in the new corporate plan.

New APVMA Service Charter

The advisory board provided input to the new draft APVMA Service Charter prior to its final approval by the CEO. Members were briefed on the new Charter and supporting activities including customer service training for staff, on-line feedback, response tracking, reporting metrics and an annual customer satisfaction survey.

The advisory board endorsed the Charter and suggested clarifying the point of contact for stakeholders to give their feedback, ensuring reference numbers for each report, qualitative as well as quantitative analysis of reports and tailoring customer service training to business areas.

Release of the new Service Charter is anticipated by 18 February 2015.

The next meeting will be held in Canberra on 23 April 2015.

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