This content is current only at the time of printing. This document was printed on 28 February 2020. A current copy is located at https://apvma.gov.au/node/10741
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APVMA website and privacy
Information we collect
Our website uses Google Analytics and Google Tag Manager services which transmit website traffic data to Google servers in the United States. Google Analytics and Google Tag Manager do not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google to help us understand website traffic and webpage usage. In particular, when visiting the APVMA website, a record of your visit is logged, including:
- your server address
- your operating system (for example, Windows, Mac OS and so on)
- your top level domain name (for example, .com, .gov, .au, .uk and so on)
- the date and time of your visit to the site
- the pages accessed and the documents downloaded
- the previous site visited
- the type of browser used.
This information is used for statistical purposes only to help improve this website. No attempt will be made to identify you or your browsing activities except in the unlikely event of an investigation, where a law enforcement agency (or other government agency) exercises a legal authority to inspect internet service provider logs.
Online services portal
The APVMA collects your personal information when you register as a user, and access, the APVMA’s Online Services Portal. Information about the way in which the APVMA will manage personal information handed by the Online Services Portal is set out in our collection notice.
Personal information is collected by the APVMA for the purpose of managing subscriptions. The types of personal information we collect may include your name, email address post code and country.
If you do not provide the requested personal information you will not be able to register for the APVMA’s subscription lists.
When you subscribe to a mailing list, you will not be added to any other mailing lists unless you specifically request that this be done. Some email lists are stored on a server owned by a third party and can only be accessed by authorised APVMA staff. Your email address will not be disclosed without your consent.
When you send an email to the APVMA, we will collect your email address. The APVMA’s servers may also record your email address if you send us a message online.
We will only use your email address and information contained in the email for the purpose for which you provided it. It will not be added to a mailing list unless provided by you specifically for that purpose.
Feedback and complaints
The APVMA will collect your personal information when you send us an email or message containing feedback or a complaint. When the APVMA receives a complaint, it may disclose personal information to third parties who are related to or involved in the subject of the complaint. If you do not provide sufficient personal information within a complaint, or if the APVMA is prevented from disclosing personal information, the APVMA may be unable to investigate or respond to your complaint.
- how you may access the personal information the APVMA holds about you and how you can seek correction of it; and
- how you may complain about a breach of:
- the APPs; or
- a registered APP code that binds the APVMA; and
- how the APVMA will deal with such a complaint.
For queries in relation to Privacy matters, you can contact APVMA by email at firstname.lastname@example.org