APVMA website and privacy

Information we collect

Our website uses Google Analytics and Google Tag Manager services which transmit website traffic data to Google servers in the United States. Google Analytics and Google Tag Manager do not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google to help us understand website traffic and webpage usage. In particular, when visiting the APVMA website, a record of your visit is logged, including:

  • your server address
  • your operating system (for example, Windows, Mac OS and so on)
  • your top level domain name (for example, .com, .gov, .au, .uk and so on)
  • the date and time of your visit to the site
  • the pages accessed and the documents downloaded
  • the previous site visited
  • the type of browser used.

This information is used for statistical purposes only to help improve this website. No attempt will be made to identify you or your browsing activities except in the unlikely event of an investigation, where a law enforcement agency (or other government agency) exercises a legal authority to inspect internet service provider logs.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy (external website) and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Cookies

The APVMA uses cookies when you visit this site. A cookie is an electronic token that is passed between a website and your browser when you access information on that website. Cookies give websites a sense of memory, allowing the website to recognise one user from another. Some pages on this site use cookies to manage form completion (please see Online services and subscriptions below). This information remains on your computer after you close your browser.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, by doing so, you may not be able to use the full functionality of some websites. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the Office of the Australian Information Commissioner (external website).

Online services portal

The APVMA collects your personal information when you register as a user, and access, the APVMA’s Online Services Portal. Information about the way in which the APVMA will manage personal information handled by the Online Services Portal is set out in our collection notice.

Subscriptions

Personal information is collected by the APVMA for the purpose of managing subscriptions. The types of personal information we collect may include your name, email address post code and country.

If you do not provide the requested personal information you will not be able to register for the APVMA’s subscription lists.

When you subscribe to a mailing list, you will not be added to any other mailing lists unless you specifically request that this be done. Some email lists are stored on a server owned by a third party and can only be accessed by authorised APVMA staff. Your email address will not be disclosed without your consent.

Email addresses

When you send an email to the APVMA, we will collect your email address. The APVMA’s servers may also record your email address if you send us a message online.

We will only use your email address and information contained in the email for the purpose for which you provided it. It will not be added to a mailing list unless provided by you specifically for that purpose.

Feedback and complaints

The APVMA will collect your personal information when you send us an email or message containing feedback or a complaint. When the APVMA receives a complaint, it may disclose personal information to third parties who are related to or involved in the subject of the complaint. If you do not provide sufficient personal information within a complaint, or if the APVMA is prevented from disclosing personal information, the APVMA may be unable to investigate or respond to your complaint.

APVMA Privacy Policy

The APVMA has an APP privacy policy which you can read at Privacy Policy. The APP privacy policy contains information about:

  • how you may access the personal information the APVMA holds about you and how you can seek correction of it; and
  • how you may complain about a breach of:
    • the APPs; or
    • a registered APP code that binds the APVMA; and
    • how the APVMA will deal with such a complaint.

For queries in relation to Privacy matters, you can contact APVMA by email at privacy@apvma.gov.au

To protect your privacy, please do not include contact information in your feedback. If you would like a response, please contact us.