Reference: 2024/018
Published date: 26 September 2024
Identifying features
Name: Neptra Otic Solution for Dogs
APVMA Registration Number: 87389
APVMA Label Number: 142806
Batch Numbers: KV0529G and E124391A
Reason for recall
There have been overseas reports of leaking product tubes, and the batches listed above have shown an out-of-specification result for unknown impurity or impurities related to the active constituent florfenicol. This defect appears to be occurring during the manufacture of the tube and resulting in the finished product, Neptra, coming in contact with the aluminium layer of the product tube.
Hazard
This is a low safety risk to users or animals to which the product is administered.
What to do
Do not use Neptra from the batches listed above.
Contact your veterinary wholesaler to arrange return and credit for the product from affected batches. Wholesalers should immediately quarantine all the stock on hand of the recalled product and contact Elanco Australasia to arrange return and credit for the affected units. Neptra from batches other than those stated above can be used normally.
For further information
Please direct all calls and any queries concerning this voluntary recall to:
Elanco Australasia
Phone: 1800 995 709
Traders who sold this product: Veterinary wholesalers
Where the product was sold: Nationally
Date available for sale: Between 25 July 2023 to 19 September 2024
Product category: Veterinary